|FAQ for TimeTec Barrier|
TimeTec Access's usage is limited to registered users only and they can sign in to the app to unlock gate barrier. Non-employees are neither permitted to access the solution nor login nor to the app.
No. TimeTec Access has been embedded with a security measure that ensures no credential can be easily stolen. During registration, each user account will be tied up with its owner's smartphone and in case the same login credential is being used to login from another smartphone, the TimeTec Access app will block the access and require the person to insert a new pairing code, which will be delivered to the user's registered email account. Without getting the details of the new pairing code, accessing to account is impossible.
As long as you are the legit owner of the account and you have the new pairing code that is sent to the registered email account, changing of smartphones is permissible. Once the user enters the new pairing code, the previously used smartphone will be erased from list and no longer in use.
Definitely you can because the barrier is controlled by the TimeTec Access app on your smartphone. So whether you are a passenger or a driver, it doesn’t matter. However, the vehicle driver will not be able to unlock the gate after he/she dropped you off because he/she doesn’t have an access to TimeTec Access. Tell the driver to let the guard opens the gate to exit. Or if your office compound implements stringent security check, you have to follow the rules by registering your taxi or Uber driver at the entrance gate even though your TimeTec Access app account allow you to open the barrier gate.
No. You cannot create any temporary passes for non-employees to unlock the entrance gate. All non-employees have to report at the security checkpoint before they will be granted access to your floor.
Yes. TimeTec Barrier is built with anti-passback feature. The barrier will NOT open if a vehicle comes IN the second time without an OUT activity log in his previous record, and vise versa.
It will create complication, because user normally carry their smartphone even without driving a car. Full automation means the barrier will open too when you go IN and OUT the compound without driving your car.
Yes. You can install TimeTec Barrier into other access control system for example turnstile, automatic gate and etc to restrict human access. Only users with Timetec Access app can unlock the barrier to gain access.
No. The Bluetooth ID for each BLE 2 Gate Control is different and only the BLE 2 Gate Control Relay Board installed inside the IN gate shall respond to your command.
Yes, the TimeTec Access app can download your access credentials/permission before your mobile Internet went off and the data will be stored inside the app for you to unlock the gate even if you are offline.
A card can be easily lost, stolen or forgotten because it has no other functions except to open gates; but a smartphone is functional and personal, an important part of today’s people's lifestyle. Smartphone has a lot of power and functions including to control TimeTec Barrier, one of the many TimeTec Access’s integrated features.
No. The admin is responsible to disable and remove his smartphone access from the TimeTec Access management.
There are many types of barriers in the market and you can hardly find any plug-and-play systems. Customization to some degree might be required at the initial installation. Please write to us at email@example.com if you have a barrier in mind that you would like to integrate with TimeTec Barrier BLE 2 Gate Control Relay Board.
The system is running on Bluetooth Low Energy technology, which is very common in nowadays smartphones. If you are using an iPhone or an Android phone, as long as it supports Bluetooth 4.0 and above, you should be fine.